Payment channels

Pay Holland Board of Public Works

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Smart Energy Systems Smart Customer Portal (SCP) / MyHBPW. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

888-288-5615

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Customers can register notification preferences in MyHBPW and select billing, outage, and high-usage text or email alerts. The public instructions do not identify a separate text-to-pay keyword; payment itself is through the portal or phone line.

Mail-in address

Holland Board of Public Works, 625 Hastings Avenue, Holland, MI 49423.

Counters, drop boxes, and office hours

HBPW Service Center, 625 Hastings Avenue, Holland, MI 49423. Lobby hours are Monday, Tuesday, Thursday, and Friday 7:30 a.m.-5:00 p.m., and Wednesday 9:00 a.m.-5:00 p.m. A 24-hour drop box is at the front of the building. Cash payments are also accepted at Walmart #01942, 2629 North Park Drive, with retailer fees ranging from $1-$2.

Accepted digital instruments

What you can use online

Online and phone payment accept debit card, credit card, PayPal, Venmo, and e-check/bank account methods. The City says none of its current card payment options require a service fee.

2026 transaction pricing

Convenience fees

No service fee for the current online or phone card payment options, according to Holland BPW’s payment-options page; third-party retail payment locations may charge $1-$2.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Holland Board of Public Works and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →