Payment channels

Pay STERLING HEIGHTS, CITY OF

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as WaterSmart by VertexOne; the City states utility bill payments are processed through Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The official city pages publish Water & Sewer Billing at (586) 446-2320 but do not publish a separate automated IVR payment number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. WaterSmart provides usage alerts and emergency notifications, but the City’s current water-billing pages do not publish text-to-pay keywords or enrollment steps.

Mail-in address

City of Sterling Heights Water & Sewer Billing, 40555 Utica Road, Sterling Heights, MI 48313. The current public rate sheet does not print a separate remittance P.O. Box, so customers should use the address and coupon instructions on the current statement.

Counters, drop boxes, and office hours

Water and sewer billing is handled through City financial services at City Hall, 40555 Utica Road, Sterling Heights, MI 48313. The City maintains a secure payment drop box in the circular drive near the Utica Road entrance and additional drop boxes near City Hall entrances; do not place cash in a drop box. The public pages reviewed do not state a staffed counter schedule, so customers should confirm current desk hours with Water & Sewer Billing at (586) 446-2320.

Accepted digital instruments

What you can use online

The official pages confirm online water-bill payment through WaterSmart and Paymentus, with electronic billing and automatic-payment features. The current pages do not enumerate every card brand or ACH rule; customers should follow the instruments displayed in the live WaterSmart/Paymentus checkout.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current City water-billing page identifies Paymentus processing but does not state a current 2026 card, debit, or e-check surcharge. A $30 returned-payment fee is published for payments not honored by a financial institution.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by STERLING HEIGHTS, CITY OF and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →