Payment channels

Pay City of Bloomington Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City of Bloomington CustomerWeb. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-844-368-4567, automated phone payment and balance service available all day, every day

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Bloomington's bill-pay service allows a customer to sign up for text notifications and then have the option to pay by text. The official enrollment path is the City's pay-my-utility-bill page and CustomerWeb portal; the reviewed page does not publish a keyword or short code. Customers can also receive email bill-ready and pre-due notifications.

Mail-in address

City of Bloomington, 1800 West Old Shakopee Road, Bloomington, MN 55431-3027. The City asks customers to mail payments approximately seven days before the due date so the payment arrives on time.

Counters, drop boxes, and office hours

Pay at the cashier's window at City Hall/Civic Plaza, 1800 West Old Shakopee Road, Bloomington, MN 55431-3027. Drop boxes are located in the City Hall parking lot and at the main entrances; a payment due on the due date should be brought inside to the cashier for same-day posting. The reviewed page does not publish a separate cashier schedule beyond normal City Hall service.

Accepted digital instruments

What you can use online

Mastercard, Visa, Discover, and e-check through the online portal or automated telephone channel. The City also supports AutoPay and paperless billing; wallet support is not stated on the current page.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. On the current City utility-billing page; the reviewed 2026 page does not state a separate card or e-check convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Bloomington Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →