Payment channels

Pay City of Lakeville Utility Billing and Utilities Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

24/7 automated Pay by Phone is available through InvoiceCloud; the reviewed City page does not expose the dedicated IVR number. Utility Billing assistance is (952) 985-4580 and InvoiceCloud support is 844-598-5246.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Register or sign in to InvoiceCloud, then enroll in Pay by Text to receive bill notifications and pay from the mobile device. The City does not publish a separate keyword or short code; follow the enrollment controls in the InvoiceCloud account. Customers must re-enroll AutoPay in InvoiceCloud after the platform change.

Mail-in address

City of Lakeville Utility Billing, 20195 Holyoke Avenue, Lakeville, MN 55044. The City also provides a utility payment drop box at City Hall.

Counters, drop boxes, and office hours

Lakeville City Hall, 20195 Holyoke Avenue, Lakeville, MN 55044; general City Hall hours are Monday-Friday 8:00 a.m.-4:30 p.m. A utility payment drop box is available at City Hall. The reviewed page does not enumerate desk payment instruments; customers should use City Hall or the drop box according to current instructions.

Accepted digital instruments

What you can use online

InvoiceCloud accepts ACH/EFT from a bank account without a processing fee, credit/debit card and PayPal with the published transaction fee, and AutoPay. The reviewed page does not verify Apple Pay or Google Pay.

2026 transaction pricing

Convenience fees

A 2.95% transaction fee applies to all credit/debit/PayPal payments, with a $2.95 minimum. ACH/EFT direct bank payment is the fee-free online method.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Lakeville Utility Billing and Utilities Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →