Payment channels

Pay Minneapolis Water Works

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. City payment processor not exposed.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

612-673-1114 for Utility Billing customer service/payment routing.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No verified text-to-pay keyword was published.

Mail-in address

Minneapolis Utility Billing, Public Service Building, 505 Fourth Ave. S., Room 620B, Minneapolis, MN 55415-1345; use the bill remittance line when mailing payment.

Counters, drop boxes, and office hours

Utility Billing customer service is at 505 Fourth Ave. S., Room 620B, Minneapolis, MN 55415-1345, open 8:00 a.m.-4:00 p.m. Monday-Friday except City holidays. The reviewed page did not list every drop-box/payment instrument.

Accepted digital instruments

What you can use online

Online utility payment and account-management options are available; current card, ACH/e-check, and wallet choices follow the payment system.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. Current online fee was not exposed on the official rate page.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Minneapolis Water Works and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →