Payment channels

Pay Rochester

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as RPU Connect / MyMeter; the payment processor is not separately identified on the reviewed public page.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

844-234-2643, published as a 24-hour pay-by-phone number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No current text-to-pay keyword or opt-in sequence was located. RPU Connect supports bill viewing, payment, paperless eBill, autopay, and usage charts.

Mail-in address

A dedicated this detail was not publicly posted. No separate current lockbox address was stated.

Counters, drop boxes, and office hours

RPU Service Center, 4000 East River Road NE, Rochester, MN 55906; lobby Monday-Friday 8:00 a.m.-4:30 p.m. The reviewed materials did not provide a complete drop-box map or desk payment-type list.

Accepted digital instruments

What you can use online

RPU Connect and My RPU support online payment, paperless eBill, and autopay; the public app description does not provide a complete current card-network, ACH, or wallet list.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. No current 2026 online processing fee was stated.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Rochester and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →