Public Water Authority
JXN Water
Serving Jackson and the regional JXN Water service area, including outside-city water and wastewater customers at eligible locations
Population served
JXN Water’s official materials describe a system serving approximately 400,000 residents and other industrial and commercial facilities, with the Pequannock-style regional system and Jackson service area under federal court oversight. The system is far above the 3,300-person threshold.
State system code
FIPS 28
Billing frequency
Monthly usage and availability billing. The rate structure expresses charges per month and the self-service system provides monthly bill and usage information; exact route billing dates vary by account.
Provider briefing
How this utility’s billing works
JXN Water operates as a public water authority serving Jackson and the regional JXN Water service area, including outside-city water and wastewater customers at eligible locations. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as A uniform combined water-and-sewer volumetric rate by monthly CCF tier plus a fixed monthly availability charge. One CCF equals 748 gallons. Beginning March 23, 2026, combined accounts pay $7.48 per CCF for 0–50 CCF, $14.96 for 51–150 CCF, $17.45 for 151–350 CCF, and $19.95 above 351 CCF. A standard 5/8-inch combined account has a $40 monthly availability charge; SNAP classification reduces the 5/8-inch or 1-inch availability charge to $10. Water-only, sewer-only, and irrigation-only accounts have separate lower volumetric rates and availability fees.. Bills are generated monthly usage and availability billing. the rate structure expresses charges per month and the self-service system provides monthly bill and usage information; exact route billing dates vary by account., and a typical residential cost reference is For a standard 5/8-inch combined account using 5,000 gallons (about 6.68 CCF), the current 2026 schedule gives an illustrative combined water/sewer bill of approximately (6.68 × $7.48) + $40 = $89.99 before any other charges, which aligns with JXN Water’s published statement that the average single-family combined bill is approximately $88 after the March 2026 adjustment. A SNAP-classified 5/8-inch account would use the $10 availability charge instead, subject to eligibility and enrollment.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
JXN Water charges combined water and sewer from water-meter readings; the published combined rate is not split into separate residential water and sewer line-item formulas. Water-only, sewer-only, and irrigation-only accounts use separate CCF rates. The utility explains that sewer charges are higher because wastewater treatment and infrastructure are more expensive, and outside use is still captured by the meter and can increase the combined charge.
Meter and infrastructure notes
JXN Water has installed advanced digital meter infrastructure. The FAQ states that new digital meters send readings every three hours, improving accuracy and enabling the utility’s ReadY usage review. When metered data is insufficient, the system issues estimated billing based on prior usage trends; once an accurate reading arrives, the account is rebilled and any overcharge is credited on the next bill. The self-service portal provides daily and monthly usage tracking.
Emergency water support
Report a leak or water emergency
601-500-5200, JXN Water’s 24/7 customer service line. The utility directs suspected meter leaks, water-quality concerns, and urgent account/service issues to this number; the digital portal can also help customers track usage and report potential leaks.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Jackson and the regional JXN Water service area, including outside-city water and wastewater customers at eligible locations
JXN Water is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.