Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of St. Louis Water Division
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Water-refuse payment is due 15 days after the billing date. The Collector of Revenue page says legal collection actions typically begin 90 days from the due date if the bill remains unpaid, but the Water Division's delinquency rules and account notices control the actual shutoff progression. A customer should not treat the 90-day statement as a guaranteed grace period if a notice or prior balance specifies an earlier requirement.
- Late-fee rules
- The current public City payment page does not state a separate universal percentage late fee for the water charge. Instead, unpaid accounts remain subject to collection and delinquency actions, and the City may pursue all lawful remedies; typically legal actions begin about 90 days after the due date. Separate processor charges are 2.45% for card payments and $1.25 for ACH. Customers should call the Collector of Revenue or Water Division for the exact account balance, collection costs, and any fee added after a delinquency notice.
- Shut-off timeline
- The bill is due 15 days after its quarterly billing date. The Collector of Revenue states that collection actions typically begin 90 days after the due date, and the Water Division connection regulations require water to be shut off for delinquent nonpayment. Water remains off until all outstanding water obligations are paid in full and the applicable turn-on charge is paid in advance. The public pages do not give a universal day-by-day door-notice calendar, so the written delinquency notice and account-specific Water Division schedule control.
- Warning and notice protocol
- The City sends quarterly billing and delinquency information through the water-refuse account and may begin collection action when a balance remains unpaid. Customers who receive a notice should contact the Collector of Revenue at (314) 622-4179 or Water Division Customer Service at (314) 771-2255 before the stated deadline, make a full payment or request a documented payment arrangement, and retain proof. The accessible 2026 public pages do not describe a universal automated call, text sequence, or door-hanger protocol; not publicly documented is recorded for those unverified delivery channels.
- Reconnection costs
- The July 1, 2026 Water Division rate page lists a $50.00 turn-on for a new flat-rate or metered account and a $75.00 turn-on after a delinquent shutoff, subject to the annual CPI-U inflation adjustment. Connection regulations require outstanding water obligations to be paid in full and the turn-on charge paid in advance before service returns. The public fee schedule does not publish a separate after-hours or weekend reconnection price; customers must confirm field timing with (314) 771-2255. The schedule also says extra work not covered by the turn-on fee or Service Line Insurance Program remains the owner's responsibility.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Missouri
35%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of St. Louis Water Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.