Payment research · dataset 2026.08
Payment options for City of Billings Public Works Water Utility
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- WaterSmart account/payment platform
- Phone payment number
- (406) 657-8315, option 1 for the self-service automated telephone payment system. The current payment guide says the IVR is available 24/7 except during the weekly Tuesday 5 p.m. to Wednesday 5 p.m. maintenance window; billing staff use option 3 during normal office hours.
- Pay-by-text
- The current Billings customer portal supports Pay By Text enrollment. Customers create or access their online profile at accountadmin.billingsmtpublicworks.gov, verify the account, and select the Pay By Text option in the portal. The reviewed public pages do not publish a keyword or short code; the portal controls enrollment and payment-method authorization.
- Mail-in payment address
- City of Billings Utilities Service Center, 2251 Belknap Avenue, Billings, MT 59101. The City’s billing update expressly directs customers who cannot pay online to mail a check to the Customer Service Center at this address.
- In-person payment
- Payments may be delivered to the Utilities Service Center at 2251 Belknap Avenue, Billings, Montana 59101, Monday through Friday 8:00 a.m. to 5:00 p.m.; the service center accepts in-person checks and provides a drop box. A second listed drop-box/payment location is City Hall on North 27th Street and 2nd Avenue North. Drop boxes are collected daily and posted the next business day. The City advises customers to confirm current counter and instrument requirements before visiting.
- Digital payment methods
- The online and telephone systems support electronic bank-account payments and credit/debit-card payments; the portal also offers AutoPay, paperless billing, one-time guest payment, and Pay By Text. The current public pages do not enumerate card brands or mobile wallets. Personal checks may be mailed or delivered in person but are not digital instruments.
Directory comparison
Payment-information visibility
| Measure | This provider | Montana | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 67% | 73% |
| Fee or no-fee amount disclosed | No | 0% | 15% |
| Payment fields documented | 7 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
88%
Details not confirmed in the reviewed public material
- Online convenience fees
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Billings Public Works Water Utility public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.