Payment channels

Pay Manchester Water Works

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus Inc.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

603-624-6494, select option 2; Paymentus phone payments carry a $3.25 service fee.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed Manchester Water Works customer-account page describes paperless billing and payment history but does not publish text-to-pay enrollment.

Mail-in address

Manchester Water Works, 281 Lincoln Street, Manchester, NH 03103.

Counters, drop boxes, and office hours

Manchester Water Works Business Office, 281 Lincoln Street, Manchester, NH 03103; Monday-Friday 8:00 a.m.-4:30 p.m. Cash, check, or money order accepted; a drop box is available after hours. City Hall is open Monday-Friday 8:00 a.m.-5:00 p.m., but water payments are directed to Water Works.

Accepted digital instruments

What you can use online

Paymentus online and phone payment using checking or savings one-time payment; direct payment withdraws from checking or savings on the scheduled due date. The reviewed page does not enumerate card brands or mobile wallets.

2026 transaction pricing

Convenience fees

$3.25 service fee for online and phone Paymentus payments; direct payment has no fee. Online transaction limit is $500 and crediting can take up to four business days.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Manchester Water Works and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →