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Delinquency research · dataset 2026.08

Shut-off and delinquency information for NJ AMERICAN WATER - LIBERTY

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
Residential bills have 20 days from postmark or electronic transmission to pay under the tariff. Residential customer protections say a residential late-payment charge should not be assessed; the 0.35% day-26 charge applies to qualifying nonresidential accounts.
Late-fee rules
The New Jersey tariff allows a 0.35% late charge on the 26th day for qualifying nonresidential accounts. The residential rights page says residential customers should not receive a late-payment charge.
Shut-off timeline
After the 20-day payment period, the utility must send separate written notice giving at least ten days before proposed discontinuance. Residential shutoffs are generally limited to Monday-Thursday, 8:00 a.m.-4:00 p.m., subject to state protections; the tariff says service should be restored within 12 hours after requirements are met.
Warning and notice protocol
A separate first-class notice must be sent after the initial 20-day period and at least ten days before discontinuance. Protections restrict shutoffs on weekends, holidays, the day before a holiday, outside the 8 a.m.-4 p.m. Monday-Thursday window, during qualifying medical emergencies, and during seasonal termination periods. Third parties can receive past-due and shutoff notices through MyWater.
Reconnection costs
The regular restoration charge is set by the current tariff and is not one statewide amount on the payment page. The tariff specifies a $100 Emergency Reconnection charge outside normal business hours.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

New Jersey

30%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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