Delinquency research · dataset 2026.08
Shut-off and delinquency information for Albuquerque Bernalillo County Water Utility Authority (ABCWUA)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 15 days after the due-by date printed on the utility statement before the account becomes delinquent under the rate ordinance.
- Late-fee rules
- ABCWUA may impose a penalty of 1.5% per month on any delinquent amount owed. The 2026 ordinance also permits the Executive Director to waive, credit, or remove penalty and other fees to expedite satisfaction of a delinquent account. Card, debit, and digital-wallet convenience fees are separate transaction charges rather than late penalties.
- Shut-off timeline
- The ordinance permits discontinuance when any charge remains unpaid for 30 days from the statement's due-by date. A written notice must be sent at least 10 calendar days before termination, and the customer can submit a written request for an administrative hearing by the termination date. A timely hearing request pauses termination until the hearing decision. ABCWUA's public restoration instructions require a debit/credit payment followed by a call to (505) 842-9287 to submit the turn-on request; same-day restoration requests must be submitted before 2:00 p.m. Mountain Time, otherwise restoration is the next business day.
- Warning and notice protocol
- The Authority's current ordinance requires written notice at least 10 calendar days before a proposed termination and notice of the right to protest at an administrative hearing. The public customer-service site separately labels turn-off notices and turn-off warnings and tells customers whose service was shut off for nonpayment to pay online, call Customer Service, agree to the restoration disclaimer, and confirm that the turn-on request was submitted. No official current page reviewed specifies a guaranteed automated call, text sequence, colored mailer, or door hanger.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
New Mexico
37%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Albuquerque Bernalillo County Water Utility Authority (ABCWUA) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.