Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Roswell Water Utility Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Late-fee rules
- The City presentation identifies a late-payment charge of $10 per month or 1.5% per month, whichever is greater, beginning five days after the due date. It also lists a $40 non-payment disconnect fee and $100 after-hours reconnect fee; confirm the current ordinance before relying on those amounts.
- Shut-off timeline
- The reviewed official material does not publish a complete calendar progression. The available schedule indicates late charges begin five days after the due date, and a non-payment disconnect fee is charged when service is terminated; exact notice and shut-off dates depend on the account notice.
- Warning and notice protocol
- Delinquent customers are told to pay or establish a payment plan immediately to avoid disconnection. The City may require the balance to be paid in full, can offer an in-person extended payment program to qualifying accounts and may pursue a lien or collection action after disconnection; the reviewed page does not specify call/text/door-hanger sequencing.
- Reconnection costs
- The City's published fee material lists a $40 non-payment disconnect fee and a $100 after-hours reconnect fee. Standard-hours reconnection pricing was not separately confirmed in the current customer-service page; payment in full is required before reconnection.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
New Mexico
37%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Grace period
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Roswell Water Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (NM3520203) ↗
Search the federal drinking-water database using public water system ID NM3520203.