Payment channels

Pay Erie County Water Authority (ECWA) - Amherst service area

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus for card/telephone processing; ECWA's online account is hosted at my.ecwa.org.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

855-748-1076, toll-free and available 24 hours a day, seven days a week for credit/debit-card payments.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. ECWA's current payment-options page describes online registration, one-time payment, automatic payment, telephone payment, mail, and Western Union agents, but no text-to-pay keyword or SMS opt-in steps.

Mail-in address

Erie County Water Authority, 295 Main Street, Room 350, Buffalo, NY 14203. Customers may also return payment in the envelope included with the bill and should write the nine-digit account number on the check.

Counters, drop boxes, and office hours

Payments may be made by money order or credit/debit card at authorized Western Union payment agencies; an agency may assess its own fee. ECWA's administrative office is 295 Main Street, Room 350, Buffalo, NY 14203-2494. Customer-service hours are weekdays 8:00 a.m.-5:00 p.m.; emergency service after 5:00 p.m. on weekdays and weekends is 716-684-0900. The public page does not identify an ECWA walk-in cashier window beyond authorized agents.

Accepted digital instruments

What you can use online

Online and phone options accept credit/debit cards and checking-account payments. ECWA Online can set up automatic payments; checking-account payments have no service fee according to the payment page. Individual card brands and digital wallets are not enumerated.

2026 transaction pricing

Convenience fees

Paymentus charges a service fee for credit/debit-card payments; the current ECWA page does not state the exact 2026 dollar or percentage. There is no service fee for payments made through a checking account.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Erie County Water Authority (ECWA) - Amherst service area and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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