Payment channels

Pay Liberty Utilities (New York Water) Corp. - Merrick System

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. For the new My Account portal; Liberty’s one-time card-payment links use EZ-Pay and the public page identifies a vendor processing fee but does not name the vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-877-426-6999, 24/7 emergency and automated payment line; customers select the payment option and are redirected to the secure payment line. TDD: 711.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

My Account supports email or text notification when a bill is available, and paperless customers can manage notification preferences. The reviewed Liberty pages do not publish a text-to-pay keyword or SMS payment authorization sequence.

Mail-in address

Liberty - New York, P.O. Box 75463, Chicago, IL 60675-5463. Make checks payable to Liberty and include the payment stub. Customers using bank bill pay must verify this exact address because misdirected payments can be returned and become late.

Counters, drop boxes, and office hours

Liberty uses authorized payment agents across New York, including participating Walmarts and check-cashing locations; the list changes and customers should verify acceptance before visiting. The public page states authorized locations can be fee-free when the biller and state are selected correctly. The Merrick correspondence address is Liberty, 60 Brooklyn Avenue, Merrick, NY 11566, but the reviewed page does not identify it as a public walk-in payment counter or publish office hours.

Accepted digital instruments

What you can use online

My Account fee-free checking-account payment and automatic payments; one-time online or telephone payment by Visa, MasterCard, Discover, American Express, or debit card; paperless billing; and bank-account payment arrangements. Liberty’s current page does not confirm Apple Pay or Google Pay.

2026 transaction pricing

Convenience fees

$1.75 processing fee for one-time credit/debit card payments online or through the 24/7 phone payment line. One-time checking-account payment through My Account and automatic bank payments are free.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Liberty Utilities (New York Water) Corp. - Merrick System and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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