Payment channels

Pay Suffolk County Water Authority (SCWA)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as KUBRA i-doxs / EZ-PAY secure portal; SCWA also uses KUBRA EZ-PAY badges at retail locations.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(877) 204-2507, 24-hour automated payment system; customer service is (631) 698-9500.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

After a successful one-time online payment, click Activate PayByText Now, confirm the mobile number, enter the verification code, review account information and agree to the terms, then click Activate. The service can send balance information and allow a reply with a payment code; the public page does not publish a keyword, and normal message/data charges may apply.

Mail-in address

Suffolk County Water Authority, PO Box 9044, Hicksville, NY 11802-9044.

Counters, drop boxes, and office hours

The Coram Customer Walk-In Center is permanently closed. SCWA accepts retail payments at participating CVS, Dollar General, Speedway, Walmart, 7-Eleven, Family Dollar, and Walgreens locations when the customer presents the KUBRA EZ-PAY badge from the bill; the published retail fee is $1.99. SCWA customer-service hours are Monday-Friday 8:30 a.m.-8:00 p.m. and Saturday 8:00 a.m.-4:30 p.m.; use the online locator or call before treating a retail store as a full-service counter.

Accepted digital instruments

What you can use online

The SCWA portal supports online account payment and displays Apple Pay and Google Pay availability; the page also supports AutoPay and the 24-hour IVR. Exact card and ACH choices are shown at checkout.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. For the secure online portal; the current public page states a $1.99 fee for KUBRA EZ-PAY retail payments, not a universal online surcharge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Suffolk County Water Authority (SCWA) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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