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Payment research · dataset 2026.08

Payment options for Cape Fear Public Utility Authority (CFPUA)

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

Continue to provider-published portal ↗

Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
CFPUA Customer Self-Service / UMAX portal, with CivicPlus site integration
Phone payment number
910-332-6550 for the 24/7 interactive voice-response payment system; water and sewer emergencies use 910-332-6565
Pay-by-text
The current CFPUA payment and customer-service pages do not publish a text-to-pay keyword or SMS payment enrollment process. Customers can enroll in paperless billing, recurring bank or card payments, use QuickPay, call the 24/7 IVR at 910-332-6550, or pay at the customer center. CFPUA's notification subscriptions are alerts and communications, not a confirmed text-to-pay program.
Mail-in payment address
CFPUA's current payment instructions direct check payments to Cape Fear Public Utility Authority, 235 Government Center Drive, Wilmington, NC 28403. Do not send cash by mail. The payment page warns that third-party services such as Doxo or Mint are not affiliated with CFPUA and may delay posting, causing late fees or disconnection risk.
In-person payment
The current customer-service payment center is 235 Government Center Drive, Wilmington, NC 28403, generally open Monday–Friday 8:30 a.m.–4:30 p.m. for front-desk and QuickPay-kiosk service; CFPUA's New Customers page lists Thursday and Friday variations of 8:30 a.m.–4:30 p.m. or Friday 9:00 a.m.–4:30 p.m., so customers should confirm the current holiday schedule. The bill drop box accepts checks or money orders, not cash. CFPUA closed the downtown Skyline Center lobby in June 2026; immediate reconnection or new-service customers should visit 235 Government Center Drive.
Digital payment methods
The Customer Self-Service portal supports Mastercard, Visa, and checking-account payments, with recurring bank draft or credit/debit-card AutoPay. CFPUA's customer FAQ also lists PayPal, Venmo, and Amazon Pay among payment options. Customers may use QuickPay for one-time payments, eBilling, and the 24/7 IVR; exact wallet availability and the payment vendor's checkout options should be confirmed at the time of transaction.
Online convenience fees
The CFPUA payment vendor charges a $3.00 convenience fee for each transaction increment of up to $300 when paying by credit or debit card, whether online, by phone, or through the payment center's card channel. eCheck or bank-account payments avoid that card convenience fee. CFPUA also charges $1.00 per printed monthly paper bill beginning January 1, 2026; paperless billing is free.

Directory comparison

Payment-information visibility

MeasureThis providerNorth CarolinaNational index
Usable payment URL identifiedYes78%73%
Fee or no-fee amount disclosedYes9%15%
Payment fields documented8 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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