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Delinquency research · dataset 2026.08
Shut-off and delinquency information for Charlotte Water
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Charlotte City Code and the current revenue methodology describe a six-day post-due-date period before the late-payment charge is assessed. The account becomes delinquent according to the billing date and due date shown on the bill; customers should initiate electronic payments at least four business days ahead because payment receipt, not the instruction date, determines timeliness.
- Late-fee rules
- Charlotte’s revenue methodology states that a late charge is assessed on unpaid water, sewer, and stormwater balances when payment has not been received within six days after the due date; the current percentage is described as 1.5% under City Code Section 23-5 and is added to the next water-services bill. The City may also assess a delinquency-notification fee calculated to recover the cost of the notice, a returned-check fee under North Carolina law, and the published $32 disconnection/reconnection field fee. KUBRA convenience fees are separate from delinquency charges.
- Shut-off timeline
- The City Code progression is: the account is delinquent after the billing-period rule, a 1.5% late charge is added after the six-day post-due-date period, and a delinquent notice is enclosed with the next bill when an unpaid balance remains. If the customer does not contact the Revenue Division about a disputed bill and does not pay within 10 days from the most recent billing date after notice of intent to terminate, water service may be cut off. Current Charlotte Water pages also state that customers typically receive a notice on the bill and a telephone call before disconnection. A $32 disconnection fee and $32 reconnection fee apply under the current rate schedule, with any additional account charges required before restoration.
- Warning and notice protocol
- Charlotte Water generally places the delinquent notice or notice of intent in the next bill and typically calls before disconnection. The City’s code authorizes a delinquency-notification fee calculated to recover notification costs. Customers with past-due accounts should call 311 or 704-336-7600, use a payment arrangement or assistance program, and use an authorized same-day payment channel before the field date. The official pages do not promise a particular text-message, door-hanger, or number-of-call sequence; customers should treat the bill notice and telephone instructions as controlling and keep the phone number and mailing address current.
- Reconnection costs
- The current FY27 Charlotte Water rate schedule lists a $32 disconnection fee and $32 reconnection fee. The revenue manual defines after-hours service as 5:00 p.m. to 7:00 a.m., requiring a minimum two-hour response and on-call Labor Crew Chief personnel, but the public schedule does not expose a separate numeric after-hours amount. Customers should pay the balance and required field charges through an authorized channel and call 311/704-336-7600 to confirm whether an after-hours request is available and what additional labor charge applies.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
North Carolina
27%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Charlotte Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.