Payment channels

Pay City of Hickory Public Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City of Hickory online payment system; vendor not named on the reviewed page. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The reviewed Hickory billing pages identify online payment and customer-service numbers but do not publish a dedicated automated IVR payment number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The reviewed City of Hickory utility-billing pages do not publish text-to-pay keywords, enrollment instructions or a text-payment short code. The online system supports email reminders and scheduled automatic payments, but no SMS payment enrollment procedure was identified.

Mail-in address

City of Hickory, Billing and Collections, 76 North Center Street, Hickory, NC 28601. The city accepts checks and money orders payable to City of Hickory; the reviewed page does not publish a separate remittance lockbox address.

Counters, drop boxes, and office hours

Billing and Collections is on the second floor of City Hall at 76 North Center Street, Hickory, NC 28601. A drive-up window behind City Hall accepts cash, check, money order and credit/debit card Monday through Friday from 9:00 a.m. to noon and 2:00 p.m. to 4:30 p.m. A drop box at the drive-up window is available 24 hours per day. Visa, MasterCard and Discover are accepted for water and sewer bills; the reviewed materials do not identify Apple Pay or Google Pay.

Accepted digital instruments

What you can use online

The City accepts Visa, MasterCard, Discover and electronic checks for utility billing, including water, sewer and related billing. Bank draft is available and the draft is taken approximately five working days after the billing date. Cash, check and money order remain available in person; mobile wallets are not listed.

2026 transaction pricing

Convenience fees

The FY2025-26 adopted fee schedule lists a $1.50 credit-card convenience fee. The reviewed City of Hickory pages do not publish a separate electronic-check surcharge; confirm the amount displayed at checkout for the current fiscal year.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Hickory Public Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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