Payment channels

Pay City of Statesville Utility and Revenue Collections - Water and Sewer

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Municipal Online Payments; the City’s 2026 payment page identifies the official portal but does not name the underlying vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

704-878-3564, automated phone payment available 24/7.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed official payment pages did not publish text-to-pay enrollment instructions.

Mail-in address

Statesville Utility, P.O. Box 96277, Charlotte, NC 28296-6277. The City’s utility page also lists First Citizens Bank, Lockbox 96277, 6125 Lakeview Road, Suite 800, Charlotte, NC 28269 for mailed payments.

Counters, drop boxes, and office hours

City Customer Service Office, 301 South Center Street, Statesville, NC; lobby and drive-through hours are Monday-Friday 8:00 a.m.-5:00 p.m. The City accepts cash, check, money order, debit card, and credit card; only checks and money orders may be placed in the Center Street drop box, which posts on the next business day.

Accepted digital instruments

What you can use online

Debit and credit cards are accepted online and by automated phone; bank draft/ACH and online e-check are available as alternatives. Effective August 1, 2026, card payments through the portal or IVR incur a 2.25% convenience fee.

2026 transaction pricing

Convenience fees

2.25% of the card payment effective August 1, 2026, for online portal and automated phone card payments; bank draft, online e-check, mail, drop-box, and in-person alternatives avoid that card fee. A $1.00 monthly technology fee is also added to utility accounts effective August 1, 2026.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Statesville Utility and Revenue Collections - Water and Sewer and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →