Delinquency research · dataset 2026.08
Shut-off and delinquency information for Harnett Regional Water
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 15 days past due; the official FAQ states that accounts past due 15 or more days are subject to immediate disconnection, with no notice given.
- Late-fee rules
- The reviewed FAQ does not publish a universal late-fee percentage or fixed late-fee amount. Past-due accounts must pay all past-due fees and charges before restoration, and the signed user agreement warns that court-collection costs may become the customer's responsibility.
- Shut-off timeline
- The current FAQ establishes a short timeline: once an account reaches 15 or more days past due, HRW may immediately disconnect service without further notice. After payment of all past-due amounts and the $40 reconnect fee, restoration occurs during business hours within two business days; same-day restoration is available for an additional $50 charge.
- Warning and notice protocol
- HRW expressly says no notice is given once an account is 15 or more days past due, so the controlling protection is to contact the office before the disconnection date. Customers may request a payment arrangement in advance, limited to three arrangements in a 12-month period. The reviewed pages do not document a separate pink notice, automated call, text, or door-hanger sequence.
- Reconnection costs
- Standard reconnection fee is $40. Same-day restoration costs an additional $50. The rate page also lists a $50 after-hours call-out charge for technician service, including a customer-side outage visit; the public material does not identify a separate after-hours delinquency restoration tariff beyond those amounts.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
North Carolina
27%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Harnett Regional Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.