Payment channels

Pay Town of Clayton Utilities and Billing - Water and Sewer

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

919-553-5002; the Town publishes this as the utility billing contact, but the reviewed pages did not label a separate automated IVR number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The Town provides bill alerts by phone call, text, or email when customer contact details are current; no text-to-pay keyword or enrollment command was published.

Mail-in address

Town of Clayton Utilities and Billing, P.O. Box 879, Clayton, NC 27528.

Counters, drop boxes, and office hours

Town Hall, 111 East Second Street, Clayton, NC 27520; Utilities and Billing customer service is available Monday-Friday, 8:30 a.m.-4:30 p.m., with customers asked to arrive by 4:00 p.m. Payments may also be placed in the drive-up drop box. The 2026 Town notice confirms online, in-person, drop-box, and bank-draft options but the reviewed result did not enumerate every accepted desk instrument.

Accepted digital instruments

What you can use online

Online portal payment is available; bank draft/ACH is available. The reviewed official pages did not enumerate card brands or mobile wallets.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed Town payment instructions did not expose the 2026 online surcharge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Town of Clayton Utilities and Billing - Water and Sewer and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →