Municipal Department
Canton City Utilities - Water Department
Serving Canton and outside-City Canton water-service areas
Population served
107,113
State system code
FIPS 39
Billing frequency
Monthly. Canton City Utilities' March 29, 2026 rate sheet expressly states that all Canton City utility customers are billed monthly.
Provider briefing
How this utility’s billing works
Canton City Utilities - Water Department operates as a municipal department serving Canton and outside-City Canton water-service areas. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Meter-size monthly minimum plus increasing-block volumetric water rates, with a 150% surcharge for outside-City water service. Effective March 29, 2026, a 5/8-inch inside-City minimum is $8.15 for 225 cubic feet; usage beyond the minimum is $3.6219 per 100 cubic feet through 4,500 cubic feet, $2.8978 through 30,000 and $1.7025 above. Sewer has a $11.86 minimum for 200 cubic feet and $4.38 per additional 100 cubic feet; homestead sewer discount is 10%.. Bills are generated monthly. canton city utilities' march 29, 2026 rate sheet expressly states that all canton city utility customers are billed monthly., and a typical residential cost reference is Approximately $97 per month for an inside-City 5/8-inch residential account using 6,000 gallons (about 802 cubic feet), including estimated water usage/base, sewer, $27.94 monthly sanitation, the $1.70 meter-replacement surcharge and a typical account. Homestead discounts and outside-City surcharges materially change the total.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Canton sewer is billed monthly from a minimum volume of 200 cubic feet plus $4.38 per additional 100 cubic feet under the March 29, 2026 schedule; the PDF identifies a 10% homestead discount. It is not a winter-average or flat percentage tie-in. Sanitation is a separate monthly line on the combined utility bill.
Meter and infrastructure notes
Canton's rules refer to a meter transmitting unit and the City bills monthly, but the reviewed current pages do not identify the specific AMR/AMI vendor or transmission interval. Customers should use the monthly statement and request a meter-read/recheck review through Utility Billing.
Emergency water support
Report a leak or water emergency
(330) 649-8100, Canton Utility Billing/Water Department contact. The reviewed current pages do not identify a separate 24/7 leak hotline; for immediate public-safety emergencies call 911.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Canton and outside-City Canton water-service areas
Canton City Utilities - Water Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.