Payment channels

Pay City of Newark Division of Water and Wastewater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The official City page exposes the Pay Water Bill link but the live processor name was not visible in the reviewed page text.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The City publishes 740-670-7940 for billing support and 740-349-6765 for the water plant/emergency route, but not a verified payment IVR.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No verified text-to-pay keyword or enrollment process was exposed.

Mail-in address

City of Newark Division of Water and Wastewater, 34 S. Fifth Street, P.O. Box 4100, Newark, OH 43055.

Counters, drop boxes, and office hours

Newark Water Office, 34 S. Fifth Street, Newark, Ohio 43055. Customer service is Monday-Friday 8:00 a.m.-4:30 p.m., with the office closed 1:00-2:00 p.m. daily; the City also provides a payment drop box. The public page does not fully enumerate desk payment instruments beyond the online card/checking options.

Accepted digital instruments

What you can use online

The City states that online payment accepts checking/ACH and credit or debit cards, including Visa, MasterCard, Discover, and American Express. Automatic payments may be drawn from checking or credit card accounts.

2026 transaction pricing

Convenience fees

No fee for the City’s regular online payment path. During a portal outage, the City directs credit-card customers to ACI Pay with jurisdiction code 4571; any ACI-specific fee was not exposed.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Newark Division of Water and Wastewater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →