Payment channels

Pay Clermont County Water Resources Department - Clermont Public Water System

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as First Billing Services / FirstChoice. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-888-965-8595 automated 24-hour payment line; assisted payment 1-855-270-3592 Monday-Friday 8:00 a.m.-6:00 p.m.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed Clermont payment page does not publish a text-to-pay keyword or SMS enrollment process.

Mail-in address

Clermont County Water Resources Department payment remittance, P.O. Box 716, Burlington, KY 41005-0716, effective August 2025.

Counters, drop boxes, and office hours

Clermont County Water Resources Department, 4400 Haskell Lane, Batavia, OH 45103; in-person payments are accepted 8:00 a.m.-4:30 p.m., with a night deposit. The department’s listed office phone is 513-732-7970. The reviewed page does not enumerate all desk payment instruments beyond the electronic and mail options.

Accepted digital instruments

What you can use online

Credit card, debit card, e-check through the First Billing portal, 24-hour automated phone payment, and assisted phone payment.

2026 transaction pricing

Convenience fees

Credit card payments cost 2% per transaction with a $2.25 minimum and $10,000 limit; e-check payments cost $1.50 per transaction with a $25,000 limit.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Clermont County Water Resources Department - Clermont Public Water System and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →