Payment channels

Pay Clermont County Water Resources Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as First Billing Services. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-888-965-8595 for 24-hour automated payment processing; assisted pay-by-phone is 1-855-270-3592 Monday-Friday, 8:00 a.m.-6:00 p.m.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Clermont County’s official payment-options page publishes its First Billing portal and automated telephone channels but does not publish text-to-pay keywords, short codes, or SMS enrollment instructions.

Mail-in address

Clermont County Water Resources Department payments, P.O. Box 716, Burlington, KY 41005-0716. The county warns customers to update any bank bill-pay setup to this remit address effective August 2025.

Counters, drop boxes, and office hours

Payments may be made in person at Clermont County Water Resources Department, 4400 Haskell Lane, Batavia, OH 45103, from 8:00 a.m.-4:30 p.m.; a night deposit is available at the same address. The official page also documents online, automated-phone, assisted-phone, and mailed payment options but does not publish a separate counter holiday calendar or accepted cash-handling rules.

Accepted digital instruments

What you can use online

First Billing Services accepts credit card, debit card, and electronic check through the customer portal and phone systems. The reviewed official page does not state card-brand or mobile-wallet support.

2026 transaction pricing

Convenience fees

Credit/debit card payments cost 2% per transaction with a $2.25 minimum and a $10,000 transaction limit. E-check payments cost $1.50 per transaction with a $25,000 transaction limit.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Clermont County Water Resources Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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