Cleveland Water Department – City of Cleveland Division of Water
Cleveland and 79 additional Northeast Ohio communities across six counties
Population reference
Approximately 1.4 million residential, commercial, and industrial customers across 80 Northeast Ohio communities and six counties; Cleveland Water maintains more than 5,300 miles of water mains.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. Cleveland Water's 2026 rates are expressly monthly fixed and consumption charges, and the portal provides monthly account billing, payment history, and usage monitoring. The bill due date and any shutoff date printed on the account notice control the delinquency process.
- Rate structure
- Monthly fixed meter charge plus a consumption charge measured in MCF, where one MCF equals 7,480 gallons; the consumption rate varies by distance/elevation rate zone. For 2026, a 5/8-inch to 1-inch meter has a $9.90 monthly fixed charge. In the City of Cleveland zone, the first 0.2 MCF is $24.32 and additional MCFs are $41.33; Low/First High service is $31.62 then $53.73, Second High is $38.91 then $66.16, and Third High is $44.99 then $76.47. Qualified Homestead customers have lower fixed and consumption rates, with the 5/8-inch-to-1-inch fixed charge shown as $6.25.
- Residential cost reference
- For a City of Cleveland 5/8-inch-to-1-inch account using approximately 5,000-7,000 gallons per month, the 2026 water-only estimate is roughly $34-$48 depending on the exact consumption and rate zone: the fixed charge is $9.90, the first 0.2 MCF is $24.32, and gallons above 1,496 are charged at $41.33 per MCF in the City zone. In a 2026 City of Cleveland example using 6,000 gallons, water plus the separately billed City sewer component would be materially higher; Northeast Ohio Regional Sewer District or municipal sewer charges must be checked separately because Cleveland Water does not combine the sewer bill.
- Wastewater and sewer calculation
- Cleveland Water and sewer are separate bills. The City of Cleveland Water Pollution Control Department publishes a 2026 regular sewer fixed charge of $9.90 per month for a 5/8-inch-to-1-inch meter and a $20.62 per MCF consumption charge; its Homestead sewer fixed charge is $5.95 and consumption is $12.23 per MCF. Northeast Ohio Regional Sewer District or another local sewer authority may bill separately in the suburban service area. Sewer charges generally use the water meter consumption recorded by Cleveland Water, so irrigation or a private leak can affect sewer as well as water; customers should ask the sewer authority for its current non-returned-water or leak-adjustment rule.
- Meter reading
- Cleveland Water is installing smart meters in homes and businesses across its 80-community service area, and the My Cleveland Water portal lets enrolled customers view meter readings and monitor usage. The public 2026 pages do not state that every premise has hourly AMI data; legacy meters and installation schedules remain service-area-specific. Normal billing is monthly, with consumption measured in MCF; the portal provides actual account readings where available and customers should call Customer Care if a read is estimated or appears inconsistent.
- New-account deposit
- The public Cleveland Water start/account pages do not publish one universal 2026 residential startup-deposit amount. Account setup may require the account number, meter number, relationship to the property, identity/occupancy information, and resolution of any prior balance; tenants may need a Tenant Deposit Agreement for Water Review Board eligibility. Customers should call (216) 664-3130 to confirm whether a deposit or special security applies to the premise and whether it is refundable under the current City rules.
- Activation or transfer fee
- The current Cleveland Water account-service pages direct new or restoring customers to the online application/account process and state that fees vary by water-service type. The published rates page does not list a universal residential name-transfer fee; field work, meter installation, prior balances, and service restoration can change the amount. Customers should contact Customer Care at (216) 664-3130 and obtain the exact fee and effective service date before submitting a start/transfer request.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Ohio
41%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Cleveland Water Department – City of Cleveland Division of Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.