Payment channels

Pay City of Bartlesville Water and Wastewater Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City’s eCare portal is the official online account route but the reviewed page does not identify its underlying processor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

918-338-4224 Utility Billing; the reviewed page provides the billing number but does not identify a dedicated automated payment IVR.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No verified text-to-pay keyword or enrollment process was exposed.

Mail-in address

City of Bartlesville Utility Billing, City Hall, 401 S. Johnstone Avenue, Bartlesville, OK 74003; customers should use the remittance line on the current bill.

Counters, drop boxes, and office hours

City Hall, 401 S. Johnstone Avenue, Bartlesville, OK 74003. New-account and billing services are available Monday-Thursday 8:00 a.m.-5:00 p.m. and Friday 8:00-11:30 a.m.; the reviewed page does not expose a complete drop-box or desk instrument list.

Accepted digital instruments

What you can use online

Online eCare account payment and automatic bank draft are available; the reviewed City page does not expose a complete current card, ACH, e-check, or wallet list.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. No current online processing fee was exposed in the reviewed official City pages.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Bartlesville Water and Wastewater Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →