Municipal Department
City of Tulsa Water & Sewer Department
Serving Tulsa metropolitan area, including Tulsa city customers and wholesale suburban/rural water customers
Population served
Approximately 650,000 people served by Tulsa Water and Sewer; the City reports more than 139,600 metered city accounts and wholesale service to eight suburban communities and nine rural water districts.
State system code
FIPS 40
Billing frequency
Monthly. The City bills monthly water usage, shows monthly meter readings and consumption history in the online account, and publishes a monthly City Life bill stuffer.
Provider briefing
How this utility’s billing works
City of Tulsa Water & Sewer Department operates as a municipal department serving Tulsa metropolitan area, including Tulsa city customers and wholesale suburban/rural water customers. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Monthly meter charge plus a uniform residential volumetric charge based on actual monthly meter usage. Under the City rate book effective October 1, 2025 and in force during most of 2026, residential customers pay a meter fee based on meter size and $4.57 per 1,000 gallons of water used. The City has adopted a further 7% water-rate adjustment effective October 1, 2026, so October/November 2026 bills will reflect the new schedule. Customers outside city limits, wholesale customers, irrigation accounts, and large users have separate schedules.. Bills are generated monthly. the city bills monthly water usage, shows monthly meter readings and consumption history in the online account, and publishes a monthly city life bill stuffer., and a typical residential cost reference is At 5,000–7,000 gallons, the current pre-October-2026 inside-city residential usage component is approximately $22.85–$31.99 at $4.57 per 1,000 gallons, before the meter fee, sewer, stormwater, refuse, medical-service fee, and any October 2026 increase. Tulsa's current rate page lists a $13.69 residential stormwater charge, and the sanitation sewer rate is $10.82 per 1,000 gallons; the complete total depends on the 5-year winter average, meter size, refuse cart, and other utility services. A later-2026 bill should be recalculated against the October 1, 2026 rate book.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Tulsa single-family residential sanitary-sewer charges use the five-year average of water usage billed in December, January, and February, or current-month water usage, whichever is less. Under the rate book effective October 1, 2025, the residential sanitary-sewer charge is $10.82 per 1,000 gallons used. The winter-quarter cap limits the sewer-treatment volume when summer water use is higher than the historical winter basis. Multifamily, commercial, and nonresidential customers use separate factored or actual-use rules; the City says an estimated water bill produces an estimated sewer bill.
Meter and infrastructure notes
Tulsa reads water usage monthly and lets customers view meter reads and consumption history in the online account. The City is implementing the True Reads Automated Meter Reading Upgrade Program: the 2026 Water Quality Report says contractors are installing AMR units for approximately 145,000 residential customers while inspecting service lines, and a May 2026 department status update reported 44,258 AMR units installed to date. The system is therefore in an AMR rollout rather than a published universal hourly-AMI state; monthly reads remain the billing basis.
Emergency water support
Report a leak or water emergency
(918) 596-9488 for waterline breaks, leaks, or water outages. Sewer overflows are reported separately at (918) 586-6999; utility billing and payment issues go to 311 or (918) 596-2100 outside Tulsa.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Tulsa metropolitan area, including Tulsa city customers and wholesale suburban/rural water customers
City of Tulsa Water & Sewer Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.