City of Tulsa Water & Sewer Department
Tulsa metropolitan area, including Tulsa city customers and wholesale suburban/rural water customers
Population reference
Approximately 650,000 people served by Tulsa Water and Sewer; the City reports more than 139,600 metered city accounts and wholesale service to eight suburban communities and nine rural water districts.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. The City bills monthly water usage, shows monthly meter readings and consumption history in the online account, and publishes a monthly City Life bill stuffer.
- Rate structure
- Monthly meter charge plus a uniform residential volumetric charge based on actual monthly meter usage. Under the City rate book effective October 1, 2025 and in force during most of 2026, residential customers pay a meter fee based on meter size and $4.57 per 1,000 gallons of water used. The City has adopted a further 7% water-rate adjustment effective October 1, 2026, so October/November 2026 bills will reflect the new schedule. Customers outside city limits, wholesale customers, irrigation accounts, and large users have separate schedules.
- Residential cost reference
- At 5,000–7,000 gallons, the current pre-October-2026 inside-city residential usage component is approximately $22.85–$31.99 at $4.57 per 1,000 gallons, before the meter fee, sewer, stormwater, refuse, medical-service fee, and any October 2026 increase. Tulsa's current rate page lists a $13.69 residential stormwater charge, and the sanitation sewer rate is $10.82 per 1,000 gallons; the complete total depends on the 5-year winter average, meter size, refuse cart, and other utility services. A later-2026 bill should be recalculated against the October 1, 2026 rate book.
- Wastewater and sewer calculation
- Tulsa single-family residential sanitary-sewer charges use the five-year average of water usage billed in December, January, and February, or current-month water usage, whichever is less. Under the rate book effective October 1, 2025, the residential sanitary-sewer charge is $10.82 per 1,000 gallons used. The winter-quarter cap limits the sewer-treatment volume when summer water use is higher than the historical winter basis. Multifamily, commercial, and nonresidential customers use separate factored or actual-use rules; the City says an estimated water bill produces an estimated sewer bill.
- Meter reading
- Tulsa reads water usage monthly and lets customers view meter reads and consumption history in the online account. The City is implementing the True Reads Automated Meter Reading Upgrade Program: the 2026 Water Quality Report says contractors are installing AMR units for approximately 145,000 residential customers while inspecting service lines, and a May 2026 department status update reported 44,258 AMR units installed to date. The system is therefore in an AMR rollout rather than a published universal hourly-AMI state; monthly reads remain the billing basis.
- New-account deposit
- The accessible Tulsa start-service and payment pages do not state one universal residential startup deposit amount or credit-check waiver. A customer should use the Activate/Transfer workflow or call 311/(918) 596-2100 to confirm any deposit, prior-balance condition, identity/occupancy documentation, and refund terms. A deposit requirement can also make a customer ineligible for a delinquent payment arrangement until it is paid.
- Activation or transfer fee
- Tulsa offers an online utility account activation, transfer, and shutoff workflow and handles customer orders through 311 or (918) 596-2100 outside Tulsa. The accessible 2026 customer pages do not state one universal residential activation or transfer fee; any account-specific deposit, meter, field, or service-order charge should be confirmed before scheduling. The separate $40 cutoff/meter-lock fee applies to delinquency and includes reconnection when the full past-due balance is paid.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Oklahoma
33%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Tulsa Water & Sewer Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.