Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Salem Public Works - Utility Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 25 days after the billed date; if payment is not received by day 25, Salem mails a past-due reminder on day 26 or the next business day and gives an additional 7 days to pay.
- Late-fee rules
- The reviewed Salem fee schedule did not expose a percentage late charge. It lists a $35 dishonored-payment fee, while the published 2026 service-disconnection-for-nonpayment line is $0.00. Past-due customers remain responsible for the balance and associated fees specified on the account notice.
- Shut-off timeline
- Bill due 25 days after the billed date; on day 26 or the next business day a reminder notice provides 7 additional days; if still unpaid, Salem mails a past-due letter warning of potential shutoff or collections and specifying a deadline. Failure to meet that deadline may cause shutoff or referral. After shutoff, the past-due balance and all associated fees must be paid, and same-day restoration requires payment received by 5 p.m. Monday-Friday; later payments are processed the next business day depending on whether the meter is off, locked, or pulled.
- Warning and notice protocol
- Salem uses the regular bill, a mailed past-due reminder after the 25-day due period, and a subsequent mailed past-due letter that states potential shutoff or collection and gives a specific deadline. The reviewed pages did not verify a separate automated-call, text, or door-hanger sequence.
- Reconnection costs
- The reviewed schedule lists service disconnection for nonpayment at $0.00 effective January 1, 2025, but does not expose a separate current restoration fee or after-hours differential. Same-day restoration requires payment by 5 p.m. Monday-Friday; after that, processing moves to the next business day.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Oregon
19%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Salem Public Works - Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (OR4100731) ↗
Search the federal drinking-water database using public water system ID OR4100731.