Delinquency research · dataset 2026.08
Shut-off and delinquency information for Capital Region Water
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- A 10% penalty is assessed on the current billed amount not paid by the due date, before the next bill is issued; the reviewed FAQ does not state a separate grace-period day count.
- Late-fee rules
- The late penalty is 10% of the unpaid portion of the most recent bill, not the entire aging balance. It is assessed before the next bill is issued and is not applied again to older past-due balances. Customers may request a payment agreement, but current bills must remain timely.
- Shut-off timeline
- CRW's Collections Policy controls service termination; the reviewed FAQ states that a property generally cannot be terminated without a 30-day written notice to tenants so they can assume utility responsibility. The complete owner/account day-count progression should be taken from the adopted collections policy.
- Warning and notice protocol
- CRW uses written collections notices and provides a specific 30-day written notice to tenants before property service can generally be terminated, allowing tenants to assume service. The reviewed public pages do not specify automated-call, text or door-hanger steps.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Pennsylvania
25%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Capital Region Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (PA7220049) ↗
Search the federal drinking-water database using public water system ID PA7220049.