Delinquency research · dataset 2026.08
Shut-off and delinquency information for LCA ALLENTOWN DIVISION
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due on the 10th of the month after issuance. Accounts more than 30 days past due may be subject to service termination; no separate grace period beyond the due date is published.
- Late-fee rules
- A 5% late-payment charge is added when a normal water/sewer bill is not paid by the due date, and another late-payment charge may apply if it remains unpaid for three more weeks. A delinquent-account penalty of 1.5% of the outstanding balance is added monthly once the account is more than one month past due.
- Shut-off timeline
- The published progression is due date on the 10th of the following month, possible termination once the account is more than 30 days past due, and a continuing 1.5% monthly delinquent penalty thereafter. LCA does not publish a complete day-by-day calendar from missed due date to curb-box shutoff on the public payment page.
- Warning and notice protocol
- LCA states that service-termination warnings are supplied in writing and by telephone. The authority may send duplicate past-due notices to landlords and tenants, and technicians turn water off at the curb box near the street rather than entering the home.
- Reconnection costs
- LCA’s 2026 fee page says additional site-visit fees apply to termination or restoration for nonpayment or rule violations, but the public page does not state the exact standard-hours versus after-hours restoration amounts. A non-LCA site visit is listed at $50 during normal service and $150 after hours or on weekends, which should not be treated as the delinquency restoration fee.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Pennsylvania
25%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- LCA ALLENTOWN DIVISION public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (PA3390024) ↗
Search the federal drinking-water database using public water system ID PA3390024.