Leak relief and household assistance

A high water bill may have a path to review

Hidden plumbing failures can produce an alarming bill before the problem is visible. This guide separates what Lehigh County Authority - Allentown Division publicly describes from the practical steps every customer can take while requesting help.

Provider-specific review

What the public record says about a leak adjustment

LCA states that water passing through the meter remains billable even if it is lost through an interior leak; service-line or main leaks before the meter do not increase the metered bill. Customers should inspect toilets, fixtures, and the private service line, check the meter reading, stop and repair the leak, and contact Customer Care. LCA's public material does not promise a general high-bill credit or publish a repair-receipt formula, and a customer-responsibility visit can incur a site-visit fee.

Stop the loss

Shut off the failing fixture or supply and arrange a qualified repair.

Keep proof

Save dated invoices, parts receipts, photographs, and meter readings.

Request review

Submit the request promptly and keep paying any undisputed amount.

Utility assistance

Customer assistance and eligibility

LCA partners with Dollar Energy Fund for assistance. The published support page requires household income at or below 200% of Federal Poverty Income Guidelines and a sincere effort of payment of at least $100 during the prior four months; the public page does not state a fixed award cap. Applications use Dollar Energy Fund's MyApp process, with Casa Guadalupe at 218 N. 2nd Street, Allentown, as a community partner.

State and federal connections

Where to ask for broader aid

The local Dollar Energy Fund program is the documented assistance route; LCA also links to Lehigh County family-support resources. The reviewed LCA pages do not publish a current LIHWAP application URL or federal award cap, so applicants should use LCA's support page and ask the listed community partners about current state/federal coordination.

Research status for this provider

4 of 4 relief signals publicly identified

Verify with official provider ↗

Emergency route

Published detail

Leak policy

Published detail

Utility aid

Published detail

State/federal aid

Published detail

Leak and assistance notes

Build the file before asking Lehigh County Authority - Allentown Division for relief

A high bill can have several causes, including a hidden plumbing failure, irrigation use, a meter issue, a change in occupancy, or a rate adjustment. The provider’s leak policy determines whether any credit is available; an unusually high bill does not automatically qualify.

Keep a dated record of the reading, the suspected source, the repair, the contractor or parts receipt, and the return to normal use. Ask whether the utility requires a specific form, a licensed repair, a meter test, photos, or a request within a fixed number of days.

For income-related difficulty, ask about local assistance, payment arrangements, state programs, and community referrals separately from a leak adjustment. These programs often use different applications, documents, funding limits, and deadlines.

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