Delinquency research · dataset 2026.08
Shut-off and delinquency information for Lehigh County Authority - Allentown Division
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Normal water and sewer bills are due on the 10th of the month after issuance. Accounts more than 30 days past due may be subject to service termination.
- Late-fee rules
- LCA applies a 5% late-payment charge when a normal bill is not paid on time. If the bill remains delinquent after termination thresholds, an additional monthly penalty of 1.5% may apply. Bounced payments incur a $25 fee.
- Shut-off timeline
- The payment page states: bill due on the 10th of the following month; accounts more than 30 days past due may be terminated; thereafter delinquent accounts are subject to a monthly 1.5% penalty. LCA's customer warning material says termination warnings are provided in writing and by phone, and technicians may turn service off at the curb box.
- Warning and notice protocol
- LCA provides service-termination warnings in writing and by phone. Past-due notices may be copied to landlords and tenants, and technicians may visit without an appointment for nonpayment; legitimate technicians carry photo identification and do not need to enter the home to turn off water. Customers should call 610-437-7515 for Allentown accounts before paying a third-party site.
- Reconnection costs
- The current LCA rates page states that additional site-visit fees apply for termination or restoration for nonpayment or noncompliance, but the accessible 2026 fee table does not expose one universal standard/after-hours restoration amount. A customer-responsibility site visit is $50 during ordinary service and $150 after hours; these are not necessarily the full restoration cost.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Pennsylvania
25%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Lehigh County Authority - Allentown Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.