Delinquency research · dataset 2026.08
Shut-off and delinquency information for North Wales Water Authority
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Quarterly accounts become delinquent after the 15th due date and are subject to a late fee on the 21st of the month; monthly accounts become delinquent on the next business day after the due date. A late notice is mailed within 10 days after quarterly delinquency and gives 12 days before the posting fee is assessed.
- Late-fee rules
- The 2026 public rate page states a 5% penalty on payments received after the due date. Additional delinquency charges include a $10 home-posting fee, a $50 nonpayment site-visit fee, and a $30 returned-check fee. The Authority may also impose a water-service maintenance-program charge of $10 per year for eligible residential enrollment.
- Shut-off timeline
- Bills are mailed for the prior month or quarter; the due date follows the monthly/quarterly schedule. After delinquency, NWWA mails a late notice within 10 days for quarterly accounts and provides 12 days before posting; the current Rules and Regulations govern subsequent notices, water shutoff, restoration, municipal lien, and tenant-rights procedures. The accessible 2026 materials do not state one universal calendar day for every account type.
- Warning and notice protocol
- NWWA mails bills and late notices to responsible customers and sends a copy to the owner when a separate tenant account exists. The 2026 rules address home posting, water shutoff, municipal liens, and tenant protections; a tenant at an owner/landlord-ratepayer property must receive at least 30 days' notice before owner-initiated termination where the statutory conditions apply. NWWA also uses door hangers and voice/text public alerts for certain system emergencies.
- Reconnection costs
- The 2026 rules state that water-service renewal is handled during normal Authority hours and that current restoration charges are in the fee schedule; the accessible rate page does not render a separate regular-hours/after-hours dollar amount. Customers should call 215-699-4836 or 267-482-6940 before paying for restoration.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Pennsylvania
25%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- North Wales Water Authority public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.