Notice and timing
How delinquency is handled
Grace period after the due date
The active Pennsylvania American Water tariff requires the residential bill due date to be no less than 20 days after the date of transmittal. A late-payment charge may not be imposed unless payment is received more than five days after the stated due date; this is the tariff grace period for the charge, not a promise that service cannot enter a regulated termination process before all notices and protections are satisfied.
Late-fee calculation
Amounts not paid when due may accrue a 1.50% late-payment charge per billing period on the overdue amount, capped at 18% annually. Under the current tariff, the company may not impose that late charge until payment is more than five days after the stated due date. A returned check or automatic-transfer payment carries a $20 fee under the January 13, 2026 miscellaneous-fee schedule, in addition to any bank charge.
Disconnection timeline
The current water tariff states that if a bill is not paid on or before its due date, service may be terminated, subject to Pennsylvania utility-termination rules, required notices, customer protections, and dispute or payment-arrangement rights. The bill is transmitted with at least 20 days to the due date; the tariff separately delays the late-payment charge until more than five days after the due date. The public tariff does not give a universal day-by-day physical shutoff calendar because termination depends on notice status, disputed amounts, payment arrangements, medical certificates, court protections, and the individual account.