Delinquency research · dataset 2026.08
Shut-off and delinquency information for Pennsylvania American Water Company
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- At least 20 days from bill transmittal to the residential due date; the company may not impose a late charge unless payment is more than five days after the stated due date.
- Late-fee rules
- The Pennsylvania tariff permits a late-payment charge not exceeding 1.50% per billing period, capped at 18% annually, subject to the statutory/regulatory provisions operating under Chapter 14 policy.
- Shut-off timeline
- The tariff provides at least 20 days to the residential due date and a five-day post-due-date threshold before late charges may be imposed. Termination is governed by Pennsylvania PUC/Chapter 14 protections, notice and payment-arrangement rules; the exact calendar varies by account.
- Warning and notice protocol
- Customers may designate a consenting third party to receive reminder, past-due, delinquent and termination notices. Customers facing hardship should call 800-565-7292 before the due date to discuss payment arrangements; regulatory notice rules apply.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Pennsylvania
25%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Pennsylvania American Water Company public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (PA7220017) ↗
Search the federal drinking-water database using public water system ID PA7220017.