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Delinquency research · dataset 2026.08

Shut-off and delinquency information for Pennsylvania-American Water Company

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
The bill’s due date must be at least 20 days after transmittal. A payment received more than five days after the due date is subject to the late-payment penalty, so the ordinary penalty trigger is due date plus five days; termination and notice protections follow Pennsylvania PUC rules and the company tariff.
Late-fee rules
The current water tariff adds a 1.50% penalty to the overdue portion of the bill when payment is more than five days late, calculated monthly thereafter and capped at 18% annually. The current miscellaneous-fee schedule charges $20 for each returned check or automatic transfer, in addition to any bank charge. Wastewater uses the same 20-day payment timing and a late charge not exceeding 1.50% per billing period and 18% annually. Residential customers should contact the company before the due date for an installment or payment arrangement.
Shut-off timeline
The tariff says service may be terminated for an unpaid bill, but Pennsylvania’s Chapter 14 consumer-protection rules govern the practical notice and termination progression rather than a single public calendar of due date plus a fixed number of days. A customer has at least 20 days to pay, receives termination notices and payment-arrangement opportunities, and may dispute a bill while the investigation is pending. At the attempted shutoff, the utility must try to contact a responsible adult; if none is home, it leaves notice that it will return in 48 hours. Winter, medical, low-income, and domestic-violence protections can postpone termination.
Warning and notice protocol
Pennsylvania American Water allows customers to designate a consenting third party to receive duplicate reminder, past-due, delinquent-account, and termination notices through a signed third-party notification form. The company’s rights material explains that a termination attempt requires contact with a responsible adult at the residence when possible; if no adult is home, a notice is left stating that the company will return in 48 hours. Customers can request payment arrangements, medical certification, protection-from-abuse protections, and PUC review; the company does not publish a universal colored-paper, text-keyword, or automated-call sequence for every rate zone.
Reconnection costs
The January 13, 2026 water miscellaneous-fee schedule lists a $30 service activation/turn-on fee and a $30 turn-on fee after service discontinuance or for service reconnection. The wastewater tariff likewise charges the greater of $30 or actual cost during regular hours; during non-regular hours the fee equals the company’s incurred cost, including overtime or holiday expense. A customer must pay the turn-on fee, outstanding balance, and any extraordinary termination expense before restoration; the same reconnection fee applies only once when the customer has both company water and wastewater service.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Pennsylvania

25%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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