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Payment research · dataset 2026.08

Payment options for Philadelphia Water Department (PWD) / Water Revenue Bureau (WRB)

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

Continue to provider-published portal ↗

Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Phone payment number
(877) 309-3709 — Philadelphia’s interactive voice payment system for water bills; the caller needs the nine-digit Water Access Code and service-address ZIP code. General Water Revenue Bureau and emergency support is (215) 685-6300, Monday–Friday during published business hours.
Mail-in payment address
Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496. Mail the bill coupon with a check or money order payable to the City/Water Revenue Bureau, write the account number on the check, and do not mail cash.
In-person payment
PWD/WRB customer service payment locations are: Center City Water Revenue, Municipal Services Building Concourse, 1401 John F. Kennedy Boulevard, Philadelphia PA 19102, generally Monday–Friday 8:00 a.m.–5:00 p.m.; Northeast Philadelphia Tax & Water Revenue, 7522 Castor Avenue, generally Monday–Friday 8:30 a.m.–5:00 p.m.; and North Philadelphia Municipal Services Center, 2761 N. 22nd Street, Monday–Friday 8:30 a.m.–5:00 p.m. The Center City location accepts cash; the satellite locations generally accept check or money order and do not accept cash. The current customer guide and restoration pages direct customers to these three locations for payments, assistance, plans, and restoration; payment instruments include check, money order, and in-person cash only where stated, while card payments should be made online or by phone.
Digital payment methods
Online and telephone payments support checking-account/eCheck and credit-card payment; current PWD guidance identifies Visa, Mastercard, Discover, and American Express as online card choices in the payment workflow, with recurring automatic bank payments available through MyPhillyWaterBill. The City warns that credit-card processing fees apply. Apple Pay, Google Pay, PayPal, Venmo, and text-to-pay are not verified on the current official pages.
Online convenience fees
$2.95 for residential customers using the online or phone credit-card payment option, according to the current PWD customer guide; the same guide lists $15.95 for commercial customers. The online account/bank-payment route is described as having no additional charge, while credit-card processing fees apply.

Directory comparison

Payment-information visibility

MeasureThis providerPennsylvaniaNational index
Usable payment URL identifiedYes59%73%
Fee or no-fee amount disclosedYes20%15%
Payment fields documented6 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

6 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

75%

Details not confirmed in the reviewed public material

  • Payment platform
  • Pay-by-text

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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