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Delinquency research · dataset 2026.08

Shut-off and delinquency information for Philadelphia Water Department (PWD) / Water Revenue Bureau (WRB)

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Shut-off timeline
For 2026 residential enforcement, the City states that a customer may receive a shutoff notice when more than $1,000 in unpaid water bills is owed and the account is not on a payment plan or assistance program. The customer receives a notice from the Water Revenue Bureau explaining payment, assistance, and plan options; if the customer does nothing, service may be shut off on the date specified in the notice. The current City guidance says service will be restored within 24 hours after full payment, an acceptable payment plan, an assistance application/arrangement, or another satisfactory resolution. TAP, Senior Citizen Discount, qualifying assistance applications, medical protections, and eligible tenants have additional safeguards.
Warning and notice protocol
Philadelphia’s current policy uses a mailed shutoff bill/notice from the Water Revenue Bureau, with account notifications also visible through MyPhillyWaterBill. The City’s published shutoff guidance states that customers receive one mailed shutoff notice, and crews deliver an additional notice when they arrive at the curb to turn service off; the notice is described as a light-yellow paper notice. Customers can delay or prevent shutoff by promptly applying for assistance, arranging a payment plan, paying the full balance, or contacting (215) 685-6300. The City’s 2026 guidance emphasizes that assistance applications can protect service while being processed.
Reconnection costs
The published restoration fee for ordinary regular service lines two inches or smaller is $100. Customers enrolling in TAP after a shutoff also pay $100 to restore service; service lines larger than two inches have a $385 restoration fee. After a satisfactory payment, payment plan, assistance arrangement, or meter-access resolution, PWD generally restores service within 24 hours, but the current public page does not publish a separate after-hours/weekend surcharge. If service was shut off for a Notice of Defect, the customer must call (215) 685-9651 and address the plumbing/safety problem.

Documentation context

3 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Pennsylvania

25%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Partial public detail found

3 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

60%

Details not confirmed in the reviewed public material

  • Grace period
  • Late-fee rules

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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