Delinquency research · dataset 2026.08
Shut-off and delinquency information for Pittsburgh Water (formerly Pittsburgh Water and Sewer Authority / PWSA)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Pittsburgh Water's public 2026 pages do not state one universal number of grace days from the monthly due date to termination. A monthly bill and any mailed termination notice control. Customers who cannot pay should contact Customer Service at (412) 255-2423 option 5 for an interest-free income-based arrangement; qualifying customers can receive winter termination protection from December 1 through March 31.
- Late-fee rules
- The current Pittsburgh Water public customer pages do not publish one universal 2026 late-percentage or fixed late-payment penalty. Unpaid water and wastewater charges can become a lien on the property, with interest and fees potentially added if a lien is filed. Customers should review the current PUC-approved tariff and account notice for exact collection charges, contact Customer Service before the due date, and use Zipcheck or portal autopay to prevent avoidable delinquency.
- Shut-off timeline
- The accessible public 2026 pages do not publish a single day-count from a missed monthly due date to a nonpayment shutoff. Pittsburgh Water's PUC-approved tariff governs termination procedures, and the mailed notice controls the account deadline. Qualified customers at or below 300% of FPL can receive a winter moratorium from December 1 through March 31; tenants in multi-unit residential dwellings facing a landlord's nonpayment may have a right to maintain service by becoming a direct customer. Past-due balances can also be liened against the property.
- Warning and notice protocol
- Pittsburgh Water sends account and termination notices by mail and provides Customer Service contacts and payment-plan options before service termination. Its current tariff and customer-rights materials are the controlling source for notice timing. The utility separately documents a meter-access termination sequence: outreach starts with a letter, call, or door hanger, followed for an owner-occupied property by a 10-day termination notice and 3-day shut posting; tenant-occupied properties can receive a 37-day certified letter followed by a 30-day posted notice. Those meter-access notices are distinct from ordinary delinquency notices.
- Reconnection costs
- Pittsburgh Water's current public material states a one-time $50 fee that includes turning water service back on at a customer's request when returning to the property. The accessible 2026 pages do not publish a separate nonpayment restoration amount or an after-hours/weekend premium; customers should call (412) 255-2423 option 5 to confirm the current tariff charge, payment-plan conditions, and field appointment. Emergency dispatch is 24/7, but it does not waive account-restoration requirements.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Pennsylvania
25%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Pittsburgh Water (formerly Pittsburgh Water and Sewer Authority / PWSA) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.