Delinquency research · dataset 2026.08
Shut-off and delinquency information for Providence Water Supply Board
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The current compliance tariff states that 1% monthly interest applies to unpaid account balances over 30 days from the bill date. The current invoice carries the controlling due date, and the public pages do not publish one universal number of days after the due date before field shutoff.
- Late-fee rules
- Interest is charged at 1% per month on unpaid account balances more than 30 days from the bill date under the current Providence Water compliance tariff. The online FAQ directs customers who question a late fee to the billing office at (401) 521-5070. The tariff also lists a $20 returned-check fee and a $6 lien certificate fee; other collection or service charges depend on the applicable tariff and account action.
- Shut-off timeline
- Providence Water publishes the 30-day threshold for 1% monthly interest but does not expose a complete universal day-by-day delinquency-to-shutoff calendar in the current public customer pages. The current 2026 bill redesign identifies past-due status and the due date on the statement, and customers should contact billing immediately if a balance is disputed or payment will be late. Any termination progression is subject to the Providence Water tariff and Rhode Island utility rules.
- Warning and notice protocol
- The 2026 redesigned bill displays the amount due, due date, past-due or credit designations, billing details, usage history, special messages, and a payment stub. Providence Water also maintains customer alerts through mail, email, social media, and its website. The reviewed official pages do not publish a universal colored notice, automated-call sequence, delinquency text keyword, or door-hanger timeline; customers should monitor the account and contact (401) 521-5070 when a past-due message appears.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Rhode Island
24%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Providence Water Supply Board public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.