Payment channels

Pay Columbia Water

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The current Columbia Water pages identify the customer portal but do not name its software vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-866-942-6729

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. For bill payment. Columbia Water’s Eye On Water AMI portal can send email and text usage/leak alerts after enrollment, but the reviewed payment pages do not publish an SMS text-to-pay keyword or opt-in payment workflow.

Mail-in address

City of Columbia Water, P.O. Box 7997, Columbia, SC 29202. Mail payments are accepted by check or money order with no stated fee.

Counters, drop boxes, and office hours

The primary Payment Center is 3000 Harden Street, Columbia, SC 29201, open Monday–Friday 8:30 a.m.–5:00 p.m. and with a 24/7 night depository drop box for check or money order. The Mailroom at 1505 Charleston Highway, West Columbia, SC accepts cash and checks Monday–Friday 9:30 a.m.–5:30 p.m.; it does not accept credit cards and does not take past-due bills. The City’s in-office card convenience schedule is 2.5% for credit, 1.5% for debit, with a $1.95 minimum; cash, check, and money order have no fee at the Payment Center.

Accepted digital instruments

What you can use online

The Water/Sewer Bill Payment Portal accepts Visa, Mastercard, American Express, Discover, and electronic check. The City also offers 24/7 telephone card payments, bank draft with no fee, and an Eye On Water portal for usage and leak alerts. In-person card payments use the separate Value Payment Systems convenience schedule.

2026 transaction pricing

Convenience fees

The current online fee schedule lists $1 plus 1.7% of the bill balance for credit/debit cards and $2.50 per electronic-check transaction. Telephone payments cost $4.00 per transaction. The page separately states that the 2.5% credit, 1.5% debit, and $1.95 minimum schedule applies to in-person card payments, not online payments; bank draft, mail, cash, check, and money order have no stated convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Columbia Water and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →