Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Cookeville Department of Water Quality Control
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The combined water/sewer bill is due within 15 days from the bill date. If delinquent, the Department must give at least five days’ notice of its intent to discontinue service.
- Late-fee rules
- The reviewed current rate pages do not expose a separate late percentage or fixed penalty; unpaid accounts remain responsible for all water, sewer, connection, and reconnection charges before restoration.
- Shut-off timeline
- Day 0 is the monthly bill date; payment is due within 15 days. A delinquent customer must receive at least five days’ notice of intent to discontinue, after which service may be discontinued if charges remain unpaid.
- Warning and notice protocol
- The ordinance requires at least five days’ notice of intent to discontinue service and states that the notice must identify the delinquent charges and payment deadline. No separate automated call, text, or door-hanger sequence was exposed.
- Reconnection costs
- $40 service charge to restore service after a nonpayment disconnection; the reviewed code does not expose a separate after-hours amount.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Tennessee
31%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Cookeville Department of Water Quality Control public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TN0000133) ↗
Search the federal drinking-water database using public water system ID TN0000133.