Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Lebanon Utilities Customer Service
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- A disconnect date is printed on the red mailed bill; the reviewed page does not state a universal day-count grace period.
- Late-fee rules
- The reviewed page does not expose a percentage late fee; nonpayment proceeds to the printed cutoff date and requires a reconnection fee after service is disconnected.
- Shut-off timeline
- The disconnect date is printed prominently on the red mailed bill. On cutoff day, after meter technicians leave at 8 a.m., a $50 reconnect fee applies; payments after 4 p.m. restore service the following business day.
- Warning and notice protocol
- A red mailed bill identifies the disconnect date; customers may call before cutoff to arrange payment. The reviewed page does not specify text, automated-call or door-hanger steps.
- Reconnection costs
- $50 during business hours 7:30 a.m.-4:00 p.m.; no after-hours reconnections. LaGuardo customers have a $75 fee.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Tennessee
31%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Lebanon Utilities Customer Service public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TN0000393) ↗
Search the federal drinking-water database using public water system ID TN0000393.