Leak relief and household assistance

A high water bill may have a path to review

Hidden plumbing failures can produce an alarming bill before the problem is visible. This guide separates what Clarksville Gas & Water Department publicly describes from the practical steps every customer can take while requesting help.

Provider-specific review

What the public record says about a leak adjustment

Upon customer application, Clarksville Gas & Water may adjust the sewer portion when a customer-side leak did not enter the sewer. The department calculates above-average usage against the immediately preceding 12-month average; when 12 months are unavailable, it uses 2,000 gallons for a one-person household or 1,800 gallons per resident for households of two or more. Up to two adjustments may be allowed in a 12-month period, each covering no more than two consecutive billing cycles, and documentation proving repair is required. A one-time installment plan may also be available for unexplained usage at least five times the prior 12-month average, and lawn-watering or pool-filling adjustments have separate proof and frequency rules.

Stop the loss

Shut off the failing fixture or supply and arrange a qualified repair.

Keep proof

Save dated invoices, parts receipts, photographs, and meter readings.

Request review

Submit the request promptly and keep paying any undisputed amount.

Utility assistance

Customer assistance and eligibility

Clarksville Gas & Water lists Clarksville-Montgomery County Community Action Agency, Clarksville Area Urban Ministries, Crisis 211, Hilldale United Methodist Church, Irene Center for Hope, Living Hope Baptist Church, Operation Stand Down for veterans, and Tennessee Department of Children Services. The utility’s Project Help is funded by customer donations and distributed through charitable agencies; the reviewed materials do not publish a fixed utility-owned senior or disabled-veteran credit cap.

State and federal connections

Where to ask for broader aid

Customers are directed to Crisis 211 and the Clarksville-Montgomery County Community Action Agency for utility assistance, including state or federally funded eligibility screening. Project Help funds are distributed through local charitable agencies; customers should contact the agency directly and separately request a payment extension from Clarksville Gas & Water because an assistance application does not automatically stop a shutoff.

Research status for this provider

4 of 4 relief signals publicly identified

Verify with official provider ↗

Emergency route

Published detail

Leak policy

Published detail

Utility aid

Published detail

State/federal aid

Published detail

Leak and assistance notes

Build the file before asking Clarksville Gas & Water Department for relief

A high bill can have several causes, including a hidden plumbing failure, irrigation use, a meter issue, a change in occupancy, or a rate adjustment. The provider’s leak policy determines whether any credit is available; an unusually high bill does not automatically qualify.

Keep a dated record of the reading, the suspected source, the repair, the contractor or parts receipt, and the return to normal use. Ask whether the utility requires a specific form, a licensed repair, a meter test, photos, or a request within a fixed number of days.

For income-related difficulty, ask about local assistance, payment arrangements, state programs, and community referrals separately from a leak adjustment. These programs often use different applications, documents, funding limits, and deadlines.

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