Relief research · dataset 2026.08
Leak adjustment and assistance information for Clarksville Gas & Water Department
A high bill does not automatically qualify for a credit. This page states only the provider-specific emergency, leak, or assistance details identified in public material.
Stop active water loss
Use the provider’s emergency route for public-side issues and a qualified repair route for private plumbing.
Preserve the evidence
Keep dated readings, photographs, parts receipts, contractor invoices, and proof that usage returned to normal.
Ask for the exact policy
Confirm the form, filing deadline, eligible repairs, calculation method, and payment expectation during review.
Provider-specific findings
Relief research for this provider
The notes below may document a route, rule, or explicit public-information limit. General preparation steps are not represented as utility policy.
- Emergency reporting route
- 931-645-0116 for emergency water, sewer, or gas calls outside regular hours; routine customer service is 931-645-7400 or 888-800-4020. Gas leak reports use 931-645-7422, and a strong natural-gas odor requires 911; water emergencies should use the emergency-after-hours line.
- Leak-adjustment policy
- Upon customer application, Clarksville Gas & Water may adjust the sewer portion when a customer-side leak did not enter the sewer. The department calculates above-average usage against the immediately preceding 12-month average; when 12 months are unavailable, it uses 2,000 gallons for a one-person household or 1,800 gallons per resident for households of two or more. Up to two adjustments may be allowed in a 12-month period, each covering no more than two consecutive billing cycles, and documentation proving repair is required. A one-time installment plan may also be available for unexplained usage at least five times the prior 12-month average, and lawn-watering or pool-filling adjustments have separate proof and frequency rules.
- Utility assistance program
- Clarksville Gas & Water lists Clarksville-Montgomery County Community Action Agency, Clarksville Area Urban Ministries, Crisis 211, Hilldale United Methodist Church, Irene Center for Hope, Living Hope Baptist Church, Operation Stand Down for veterans, and Tennessee Department of Children Services. The utility’s Project Help is funded by customer donations and distributed through charitable agencies; the reviewed materials do not publish a fixed utility-owned senior or disabled-veteran credit cap.
- State and federal aid connection
- Customers are directed to Crisis 211 and the Clarksville-Montgomery County Community Action Agency for utility assistance, including state or federally funded eligibility screening. Project Help funds are distributed through local charitable agencies; customers should contact the agency directly and separately request a payment extension from Clarksville Gas & Water because an assistance application does not automatically stop a shutoff.
Directory comparison
Public-information visibility
| Measure | This provider | Tennessee | National index |
|---|---|---|---|
| Leak policy identified | Yes | 32% | 35% |
| Utility assistance identified | Yes | 22% | 31% |
| Relief fields documented | 4 of 4 | — | — |
Coverage does not measure generosity, eligibility, available funding, or service quality.
Read the nationwide analysis →Research record
Broad public detail found
4 of 4 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Clarksville Gas & Water Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TN0000116) ↗
Search the federal drinking-water database using public water system ID TN0000116.