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Delinquency research · dataset 2026.08

Shut-off and delinquency information for Clarksville Gas & Water Department

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Late-fee rules
A late-payment penalty of 10% of the bill applies under the published fee schedule. Returned payments are charged the amount authorized by Tennessee law, payment-collection costs may be passed through, and meter testing or changing is $125. Customers should request the two-reading payment-extension option before interruption when facing a temporary hardship.
Shut-off timeline
The reviewed 2026 public materials do not state one fixed day-count from due date to physical water termination. The account is billed monthly, receives IVR reminders for past-due balances, and may be subject to disconnection after the due date and applicable notices; customers should call 931-645-7400 immediately to confirm the account status.
Warning and notice protocol
Clarksville Gas & Water uses an IVR automated phone system to remind customers about past-due accounts and directs customers to WebConnect or the official billing line. The reviewed pages do not document a universal colored paper notice, front-door hanger, or exact final-notice day sequence. A newly adopted payment-extension policy allows an individual customer to request a 14-day extension, up to two times per year, not in immediate succession, if the policy is applied to the account.
Reconnection costs
Water and/or sewer activation or reactivation is $100 during business hours, 8:00 a.m.-4:30 p.m. Monday-Friday, and $200 after hours. The after-hours window is not a routine overnight customer-service window; only emergency calls are worked from 10:00 p.m.-8:00 a.m. New or reactivated service customers must contact the office the next business day to pay fees and deposits or risk deactivation.

Documentation context

4 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Tennessee

31%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

80%

Details not confirmed in the reviewed public material

  • Grace period

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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