Payment channels

Pay Consolidated Utility District of Rutherford County

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as CUDRC online account and myCUD payment services; the reviewed official pages do not name the third-party processor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

844-329-9452 for automated checking, savings, and card payment. Customer service is (615) 893-7225 Monday-Friday 8:00 a.m.-4:30 p.m.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed CUDRC payment pages do not publish a text-to-pay keyword, shortcode, or SMS enrollment sequence. The myCUD app provides account access and communication but is not documented as text-to-pay.

Mail-in address

Consolidated Utility District of Rutherford County, 709 New Salem Highway, Murfreesboro, TN 37129. Customers using bank bill pay should allow at least seven business days for mailed payments to reach the office.

Counters, drop boxes, and office hours

CUDRC's office is at 709 New Salem Highway, Murfreesboro, TN 37129, with two drive-through windows and customer-lobby hours Monday-Friday 8:00 a.m.-4:30 p.m. The office accepts cash, checks, money orders, and Discover, Mastercard, or Visa debit/credit cards. Customers should not send cash through the mail.

Accepted digital instruments

What you can use online

Online and phone payments accept checking or savings account payments and credit/debit cards; official payment text names Visa, Mastercard, and Discover. Automatic bank draft has no CUDRC fee. The myCUD app provides 24/7 account and billing-history access.

2026 transaction pricing

Convenience fees

A $2.15 convenience fee applies to each credit-card payment increment up to $400; e-check transactions cost $1.75. Credit-card transactions above $400 are declined and must be split into multiple payments. Automatic bank draft is free.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Consolidated Utility District of Rutherford County and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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