Delinquency research · dataset 2026.08
Shut-off and delinquency information for Consolidated Utility District of Rutherford County
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 10 days after the due date: an account still unpaid is scheduled for disconnection under CUDRC policy. CUD may grant up to seven days beyond the disconnect date only when the customer requests an extension and gives an acceptable reason.
- Late-fee rules
- CUDRC's current public payment page shows an amount due after the due date but the reviewed pages do not state one universal percentage late fee. A returned check incurs a fee and requires cash or money order; payments after 4:30 p.m. post the next business day.
- Shut-off timeline
- Day 0 is the bill due date. On day 10 after the due date, an unpaid account is scheduled for disconnection. CUD's automated system attempts a reminder call 48 hours before disconnect. A customer-requested extension may continue service up to seven days beyond the disconnect date, subject to account history; locked accounts and pulled meters are not eligible.
- Warning and notice protocol
- CUD uses the bill's disconnect date and an automated reminder call approximately 48 hours before scheduled disconnection. The reviewed pages do not identify a colored paper, SMS sequence, or door hanger; customers should call during business hours or use the automated payment option on the disconnect day.
- Reconnection costs
- A minimum $50 disconnect fee is assessed when service is disconnected for nonpayment. Same-day reconnection for payments received after 3:00 p.m. requires a $100 overtime charge. The disconnect fee remains on the account once flagged.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Tennessee
31%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Consolidated Utility District of Rutherford County public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TN0000791) ↗
Search the federal drinking-water database using public water system ID TN0000791.