Payment channels

Pay KINGSPORT WATER DEPT

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as HansenCX, the secure payment gateway linked by Kingsport’s 2026 utility-payment page.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

423-343-9860 for 24/7 automated phone payments and Grace AI account assistance.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Kingsport’s new 2026 customer information system supports Pay-by-Text. Customers must register/re-enroll through the new Customer Portal after the April 2026 system transition; no public keyword is published.

Mail-in address

City of Kingsport, P.O. Box 880, Kingsport, TN 37662. Customers should use the return envelope supplied with the utility bill and include the payment stub/account number.

Counters, drop boxes, and office hours

Payments are accepted at City Hall, 415 Broad Street, Kingsport, Monday through Friday from 8:00 a.m. to 5:00 p.m. A 24/7 self-service kiosk is in drive-through Lane 1, accessible from New Street, and a drop box is in Lane 2. Cash retail payments are also available at CVS, Walgreens, Dollar General, or Walmart with the published $2.95 transaction fee.

Accepted digital instruments

What you can use online

The new portal accepts Visa, Mastercard, Discover, and American Express credit/debit cards, checking or savings accounts, PayPal, PayPal Credit, Venmo, Apple Pay, and Google Pay. AutoPay is available through the portal.

2026 transaction pricing

Convenience fees

The current official page publishes a $2.95 transaction fee for retail cash payments at CVS/Walgreens/Dollar General and Walmart Bill Pay. It does not state a separate online portal convenience fee; any checkout charge is controlled by the live portal.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by KINGSPORT WATER DEPT and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →